Booking process

• Confirmation will be received at time of booking  

Ticket details

• Mobile or paper ticket accepted.
• One per booking.

Prices

• All prices are in USD.
• VAT is included in all Tour prices.

Meeting and pickup

• We pick up all our customers 
• Pick up and Drop off is included in the tour price
• Drop off place is same as pick up place
• Pick up from all Hotels, Guesthouses, Ports and Airbnb in Reykjavík, Hafnarfjördur, Kópavogur, Garðabær and Mosfellsbær available 
• Travelers do not need to wait at designated bus stops for pick up unless they prefer to do so. We pick up directly from places mentioned above
• Your guide will meet you in the lobby if you are staying in a Hotel or Guesthouse or simply outside of the address stated in your reservation

Inclusions

• Private transportation
• Guidance in English
• In-person guide is licensed or certified
• In-person guide is also the driver
• Air-conditioned vehicle
• Wifi on board

Cancellation Policy

• For a full refund, cancel at least 24 hours in advance of the start date of the Tour 
• If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded
• Any changes made less than 24 hours before the experience’s start time will not be accepted
• Cut-off times are based on the experience’s local time
• Subject to favorable weather conditions. If the Tour is canceled due to poor weather, you will be given the option of an alternative date or full refund

Responsibility and Liability

• BTH Travel reserves the right to alter routes, itineraries should the necessity arise, due to adverse weather or road conditions
• No responsibility is taken for losses or expenses due to injury, negligence, weather, damages, delay or changes of flights or other unforeseeable causes

Before You Go

• Comfortable walking shoes are recommended for all tours 
• Children‘s safety car seats available upon request free of charge
• If you have special requests/needs for the Tour, please send us an email before Tour date and we will try our best to meet your requests/needs 

Privacy policy

• BTH Travel will not share any information provided by our customers when booking our products with third parties 
• Buyer information will not be disclosed to any third party under any circumstances 

Venue Act

• BTH Travel operates in accordance with Icelandic law and regulation and is therefore subject to Icelandic jurisdiction in the event that disputes may arise